Merchandise Return Policy

The EnergyStore guarantees your satisfaction for all items ordered online, ordered by telephone, or purchased in our store. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Returning Merchandise for a Refund

All items must be returned within 15 days of receipt.
All items returned must be returned in an “as-new” condition, packed in the original packaging.
A 20% re-stocking fee will be deducted from your refund.
Refunds will be issued for merchandise only and will not be given on shipping cost.
Items returned in less than new condition will not be accepted.
All returns must have an RMA number (Return Merchandise Authorization Number).
All returns must be accompanied by a copy of the original invoice with the RMA number plainly written on it.
Items without an RMA number will be returned to sender.

To obtain an RMA number e-mail us or call 336-793-3418

Returning Merchandise for Store Credit

All items must be returned within 30 days of receipt.
All items returned must be returned in an “as-new” condition, packed in the original packaging.
There is no re-stocking fee for items returned for store credit.
Store Credit will be issued for merchandise only and will not be given on shipping cost.
Items returned in less than new condition will not be accepted.
All returns must have an RMA number (Return Merchandise Authorization Number).
All returns must be accompanied by a copy of the original invoice with the RMA number plainly written on it.
Items without an RMA number will be returned to sender.

To obtain an RMA number, e-mail us  or call 336-793-3418

Warranty or Defective Merchandise Return Policy

For warranty returns on defective items, please call or email us to get an RMA number (Return Merchandise Authorization). We will supply you with a return number that must be written in large letters on the outside of the return box.

We may refuse packages that do not have the RMA number written on the outside of the box.

The RMA number allows us to connect the returned merchandise to you specifically and we need it in order to return your repaired or replaced item in a timely manner.

Packaging for returns must be as good as the original packaging that we used to get the product to you. The returned item has to get back to us in one piece for us to honor your warranty. The item must be intact, so please package it really well in bubble wrap and packing peanuts, or balled up paper in an over-sized box.

You may be responsible for the cost of shipping the repaired or replaced product back to you.

For warranty returns, e-mail us  or call 336-793-3418